Brady Plus

Thi

We are in search of a Service Supervisor to join our growing team. This role will be responsible for  providing professional hands-on service, maintenance, installation, and repairs to customers’ beverage & food service equipment.  This role is required to be on call every third weekend. Michigan and Northern Indiana.  As the company grows, territories may need to be restructured as deemed necessary.

Responsibilities Include: 

•         Installation of pop systems within all BBC territories.

•         Oversee Service Technicians.

•         Maintain all dispensing units involved within the BBC line; Test, diagnose and troubleshoot as needed.  

•         Provide training to customers: end users, management, etc. as needed and whenever needed. Assist with customer phone calls for questions and repairs. 

•         Providing service to accounts, which may include nights and weekend. Must return any customer calls, voice mails within 1-hour and connect with customers regarding equipment issues as quickly as possible, within that same business day. 

•         Maintain all dispensing units involved within the BBC line; maintain and test as needed. 

•         Responsible for weekly scheduling of service technicians. This is based off customer needs, PM’s and partnering with customer service and purchasing to schedule new installs. Ensure technician efficiency and establish metrics. 

•         Ordering of parts needed for upcoming installs and repairs. Coordinating with purchasing on these orders. Oversee and manage parts inventory (beverage and foodservice) and equipment. 

•         Manage all beverage dispensers which may include: Pepsi, private label and Island Oasis. 

•         Completes HR/OSHA training within guidelines provided. Always promote safe work habits and environment. 

•         Miscellaneous projects and tasks as needed or assigned, in support of BBC and/or Sales.

•         Keeping BBC and affiliates business related issues confidential; Embrace and promote the Company Mission, Vision and Core Values.

•         Responsible for timely responses and utilization of the communication tools available, arrive to work on time and ready to work at the assigned time.   Attends, participates and arrives on time to meetings when scheduled. 

•         Employees are responsible for using their own tools needed to service accounts. 

•         Additional duties or special projects as assigned.

The Ideal Candidate Will Have: 

•         Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

•         Knowledge and experience of food service and beverage system repairs is preferred but not required.

•         Valid Driver’s License; good driving record, Adherence to risk management.

•         Physical Requirements (must be included for all roles: The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 75-100 pounds, and occasionally lift and/or move more than 100 pounds with assistance.   Push and pull from 10-400 pounds, and operate auto scrubbers, vacuums, wet/dry vacs, extractors, sweepers, floor machines, and other janitorial cleaning equipment, and bar beverage and food service equipment 

•         Ability to pass job-related employment screenings, to include a criminal background check and drug test

Compensation & Benefits 

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.

s role will be on call 3rd weekend of the month and will recieve on call pay of $150 for that weekend.