Brady Plus

Job Description

We are in search of a Customer Service Representative to join our growing team.

This role is responsible for managing and processing customer orders, identify and resolve order issues and engage in strategic cross-selling or upselling initiatives. You will play a key role in working closely with customers to meet their needs, understand challenges and ensure they have a successful and positive experience with BradyPLUS. 

Responsibilities Include:

• Customer Orders & Interaction: Engage with customers through various communication channels (phone, fax, email and will call) to manage orders, understand their needs and ensure seamless order fulfillment.  Key orders daily and resolve issues quickly and precisely.
  1. Calls answered within 2 Rings
  2. Process Returns
  3. Assist Walk-in Customers (where applicable)
  4. eCommerce Set-Up
  5. 2 hour or Less Email Response Times
  6. Management of Shared Team Mailbox
  7. Open & Close Cash Drawer (P21)

• Customer Relationship Management: Support with building and maintaining positive relationships with customers to increase loyalty and repeat business.
  1. Immediate Response to Customer Issues
  2. Follow-Up on Delivery Issues
  3. Store Customer Credit Card Information
  4. Customer & Ship-To Maintenance
  5. Customer/Delivery Note Maintenance

• Customer Growth Initiatives: 
  1. Cross-Selling - Identify opportunities to offer additional products or services that complement the customer’s original purchase, increasing overall sales and customer satisfaction.  
  2. Upselling - Identify opportunities to persuade customers to upgrade to higher-value products or services that better meet their needs, emphasizing the benefits and added value.  

The ideal candidate will have:

• At least 1 year of Customer Service experience
• Excellent verbal and written communication skills that portray professionalism and strong interpersonal skills
• Proficiency with CRM software and other customer support tools
• Keen attention to detail and accuracy in handling data and documentation
• A proactive nature with strong problem-solving skills
• Strong organizational and time management skills 
• Ability to work independently and collaboratively 
• Customer-centric with a focus on delivering exceptional service
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone 

Physical Requirements: While performing the duties of this job, the employee will regularly sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person. 

Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.