Brady Plus

We are in search of a Service Center Manager to join our growing team. This role will responsible for supervising, planning, and coordinating the daily activities and operations of the assigned Client Service Center. This role acts as a primary resource for resolving issues related to Service Center Sales and Operations, ensuring efficient workflows and a high level of customer satisfaction. Additionally, the Service Center Manager will enforce safety programs and policies, maintaining a safe, compliant, and productive work environment in alignment with organizational standards

Responsibilities Include: 

•  Manage local Service Center coordinators and Repair Technicians for Distribution Center, and assign tasks as needed. This includes scheduling work activities and adjusting workloads to account for absences, changing priorities, and special service projects. - Daily
• Inspect the work of Repair Technicians and provide corrective measures when necessary to meet established guidelines. - Daily
• Verify that Service Center employees are correctly following procedures. - Daily
• Ensure all service technicians achieve monthly KPIs. Coach and train technicians failing to meet KPI expectations to correct performance. - Daily
• Supervise the preparation and/or prepare all Repair Orders, including a complete description of work to be performed. - As Needed
• Enhance the Service Center as a contributing profit center. - Daily
• Assist customers with product knowledge of all equipment sold and serviced. - Daily
• Research and resolve customer problems accurately and efficiently. - As Needed
• Sell equipment to customers as an alternative to repairs when appropriate. - Daily
• Educate Area Manager on handling PM sales. - Daily
• Administer Planned Maintenance Programs. - As Needed
• Train and coach Service Center staff to reach maximum performance and goals. - Daily
• Meet industry performance and quality standards. - Daily
• Cross-departmental engagement with internal support teams to promote customer service, good teamwork, and help meet company goals. - Daily
• Manage the entire repair order cycle process, including preventative maintenance programs, corrective maintenance, warranty processing, and fleet rentals. - Daily
• Provide leadership to the repair technician team to ensure that the Service Center is meeting or exceeding sales and operational goals. - Daily
• Analyze and employ process improvements relating to employee efficiency, service cycle times, inventory control, procurement, and the utilization of shop software programs. - Daily
• Facilitate and supervise an effective communication program for work orders as well as internal and external correspondence. - Daily
• Create and implement cost-saving initiatives through direct interaction and collaboration with divisional staff members. - Daily
• Provide effective oversight to create a clean and safe working environment, including daily inspections of material handling equipment, fleet assets, and personal protective equipment. - Daily
• Plan and execute various projects designed to grow the service center in the Las Vegas territory. - As Needed
• Select, train, direct, and motivate employees; appraise performance and recommend salary actions for subordinates. - Daily
• Perform other duties as assigned. - As Needed
• Additional duties or special projects as assigned.

The Ideal Candidate Will Have: 

• Experience: 3+ years
• Education: Minimum High School Diploma
• Licenses: Driver’s License in good standing
• Strong Microsoft Office and PC skills
• Excellent communication and organizational skills
• Ability to read instructions and diagrams
• Prior leadership experience
• Client-focused
• Positive, energetic, and motivated
• Ability to foster and maintain professional relationships.
• Able to manage high stress or busy periods while remaining focused, positive, and united.
• Adept at managing multiple priorities efficiently and effectively.
• Complex problem-solving from a technical mechanical perspective
• Committed to continuing to expand knowledge and capabilities.
• While performing the duties of this job, the employee may be required to stand, sit, talk, hear, use hands and fingers to operate machinery, stoop, bend, or kneel.
• Specific vision abilities required by this job include close vision due to reading related work documents, such as bills of lading, orders, and documents.
• Moderate to heavy lifting up to 50 lbs. may be required (some industrial machine assistance available).
• Ability to manage fluctuating stress levels that come as a natural part of running a business.
• Steady moderate to high activity and movement throughout the day.
• Regular, predictable attendance is required as business demands dictate, typically a minimum of 40 hours per week
• Ability to pass job-related employment screenings.

Compensation & Benefits (PAY TRANSPARENCY VERSION)

Pay Transparency States as of March 2025: CA, CO, CT, HI, IL, MD, D.C, MA, MN, NY, RI, WA, OH

The pay range for this role is $80,000 - $90,000.This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.