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General information

Name
Service Coordinator
Ref #
554
Date
Friday, May 9, 2025
City
Laurel
State
Mississippi
Country
United States
Business Entity
Brady Industries
Function
Service Center

Description & Requirements

Job Description

Service Coordinator

 

We are searching for a Service Coordinator to join our growing team. This role will be coordinating and scheduling Service Center resources to efficiently fulfill orders and meet customer needs. This role involves promoting and accurately communicating BradyPLUS services while executing all administrative and customer service activities. The Service Coordinator works closely with technicians, machine specialists, and Service manager to ensure seamless operations.

 

Responsibilities Include: 

The duties listed below are subject to change and may not include all responsibilities. Additional tasks may be assigned as business needs evolve.

Coordination & Scheduling

  • Communicate with technicians and salespeople regarding pricing, concerns, orders, and requests daily.
  • Schedule installations, repairs, and equipment repairs
  • Assign tasks to Service Technicians best routes possible.
  • Coordinate and prioritize tasks as needs change.
  • Assign Planned Maintenance Programs as needed.

Customer Service & Support

  • Handle customer requests and initiate corresponding processes daily.
  • Assist customers with product knowledge support for all equipment sold and serviced.
  • Research and resolve customer issues accurately and efficiently.
  • Prepare estimates for customer quotes and collaborate with Service Technician as needed.
  • Process warranties and ensure proper documentation.

Administrative & Compliance

  • Ensure all orders and ERP records have accurate pricing and costs.
  • Promptly and accurately follow established procedures, ensuring all paperwork and computer work are completed for orders and quotes.
  • Maintain a clean, organized, and safe Service Center environment.
  • Ensure the team adheres to company policies, safety guidelines, and government-mandated regulations.
  • Cross-departmental engagement with internal support teams to promote customer service, teamwork, and company goals.

General Responsibilities

  • Support the Lead Service Technician as needed.
  • Wear appropriate and approved clothing and safety equipment daily.
  • Meet industry performance and quality standards.
  • Perform other duties as assigned.

 

The ideal candidate will have:    

  • Minimum of 3 years in a coordination or administrative role, preferably within a service or technical environment.
  • High school diploma or equivalent required.
  • Valid driver's license in good standing.
  • Ability to deescalate customer issues.
  • Excellent communication and organizational skills.
  • Ability to read and interpret instructions and diagrams.
  • Proficiency in Microsoft Office Suite.
  • Able to work with P21, Sales Force Service
  • Customer-focused with a professional demeanor.
  • Positive, energetic, and motivated.
  • Strong ability to foster and maintain professional relationships.
  • Capable of managing high-stress or busy periods while staying focused and positive.
  • Adept at handling multiple priorities efficiently and effectively.
  • Strong problem-solving skills.
  • Committed to continuous learning and development.

  • Physical Demands: 

  • Ability to stand, sit, talk, hear, and use hands and fingers to operate computer equipment.
  • Frequent reading of work documents such as bills of lading, orders, and reports.
  • Light to moderate lifting, up to 50 lbs. (assistance available as needed).
  • Ability to manage fluctuating stress levels inherent to business operations.
  • Moderate to high physical activity and movement throughout the workday.
  • Regular, predictable attendance required (minimum of 40 hours per week).

  • Work Environment:

    • Moderate to heavy noise levels (e.g., traffic, trucks, forklifts).
    • Periodic exposure to dirt, dust, and grime.
    • Fluctuating temperatures due to indoor and outdoor work environments..
  • Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

 

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

 

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.