Brady Plus

The Field Service Technician is responsible for maintaining equipment repairs, either at the Service Repair Center or onsite at the customer's location. A Field Service Technician is responsible for troubleshooting and repairing equipment upon the customer's request. In addition, this position schedules and completes service calls to ensure proper and timely repairs are completed, coordinates with dispatch daily, maintains accurate paperwork on all repairs performed, as well as performs planned and unplanned scheduled maintenance calls.

Responsibilities Include:

• Must have working knowledge of troubleshooting, diagnosing and repairing floor care equipment, auto scrubbers, vacuums, and electrical systems
• Pick-up and deliver equipment and performs repairs on site
• Provides customer training on the use and maintenance of service equipment
• Follows all applicable safety guidelines, government regulations, company’s safety manuals and/or stated safety policies
• Follows up on all customer requests and questions to ensure appropriate response is made and the customer is satisfied
• Maintains a service van and its inventory
• Process paperwork upon completion of each repair performed 
• Maintains a professional appearance and attitude
• Treats all internal and external customers with respect and courtesy
• Perform other related duties as assigned.

The Ideal Candidate Will Have:

• High School diploma or equivalent.
• 1-2 years of experience in a similar environment and role
• Ability to verbally communicate with customer as well as listen to concerns 
• Mechanical and electrical aptitude required
• Strong written and verbal communication skills
• Ability to solve problems, analyze, and create a plan
• Must be able to manage own’s time and stay organized
• Must be team orientated and customer focused
• Strong customer care skills
• Valid driver’s license
• Good driving record and must release Motor Vehicle Records upon offer
• Ability to safely operate equipment needed to perform essential tasks
• Ability to operate office equipment such as a computer, telephone, headset, and photocopiers.
  • Physical Requirements: While performing the duties of this job, the employee is regularly required to lift and carry up to 50lbs. Frequently kneel, stand, and bend. 
  • Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.
  • Driving: Driving on a regular basis on behalf of the company is an essential function of this role. A valid driver’s license and save driving history is required. 

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. 

About BradyPLUS: 

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.  

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.