Brady Plus

We are searching for a Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our customers and sales team, providing exceptional service and support throughout the order process. Your ability to manage multiple priorities, resolve issues efficiently, and communicate clearly will be key to delivering a seamless customer experience and supporting overall business success.

Responsibilities Include:

• Assist customers and the sales team with the accurate and timely placement of daily orders.
• Provide product guidance to help customers choose the most suitable items for their needs.
• Research and resolve inquiries related to deliveries, inventory availability, credits, special orders, and pricing.
• Conduct daily outreach to customers for standing orders and work closely with sales to prioritize and expedite urgent requests.
• Coordinate shipping logistics, including SMPU, FedEx shipments, customer pickups, and emergency deliveries, in collaboration with the shipping department.
• Prepare and communicate price quotes as needed.
• Identify and forward potential sales opportunities and leads to the Sales department.

The Ideal Candidate Will Have:

• High school diploma required; Associates Degree (preferred).
• Previous experience in customer service, sales support, or order processing (preferred)
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and problem-solving abilities
• Proficient in using order management systems and e-Commerce platforms
• Ability to multitask and work effectively in a fast-paced environment
• A team-oriented mindset with a commitment to delivering outstanding customer service
• Physical Requirements: While performing the duties of this job, the employee is regularly required to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.