Brady Plus

We are in search of a Director of Field Operations leads and oversees all field service, technical support, and regional sales activities within the Prowash / Laundry-Warewash division. This position is responsible for driving operational excellence, optimizing service delivery, and ensuring customer satisfaction across multiple regions. The Director will manage Regional Service Managers and Regional Sales Managers, ensuring alignment with company goals and adherence to performance standards. This role plays a critical part in coaching field teams, streamlining operations, and collaborating with sales leadership to support business growth.

Responsibilities Include: 

• Strategic Leadership & Execution:
  • Develop and implement field operations strategies to improve service efficiency and sales performance.
  • Ensure alignment with corporate goals and industry best practices.
  • Monitor KPIs and performance metrics to drive continuous improvement.
• Team Management & Development:
  • Provide leadership, coaching, and performance management for Regional Service Managers and Regional Sales Managers.
  • Develop and execute training programs for service technicians and sales teams.
  • Foster a culture of teamwork, accountability, and professional growth.
• Operational Excellence:
  • Oversee all aspects of service installation, maintenance, and equipment repair to ensure customer satisfaction.
  • Optimize resource allocation, service schedules, and inventory management for operational efficiency.
  • Implement cost-reduction and process improvement initiatives across all field operations.
• Customer Relations & Business Support:
  • Collaborate with the sales team to drive customer acquisition and retention.
  • Address escalated customer service issues and ensure prompt resolution.
  • Enhance customer relationships through service excellence and operational reliability.
• Compliance & Safety:
  • Ensure adherence to health, safety, and environmental regulations across all field activities.
  • Maintain compliance with company policies and industry standards.

The Ideal Candidate Will Have: 

• Education & Experience:
  • Bachelor’s degree in Business, Engineering, Operations Management, or related field (preferred).
  • 8+ years of leadership experience in field operations, service management, or sales management in the commercial laundry, warewash, or food service industries.
  • Proven track record of leading remote field teams and driving operational success.
• Key Skills & Competencies:
  • Strategic Leadership: Ability to align field operations with overall business goals.
  • Technical Expertise: Strong understanding of commercial laundry, warewash, and food service equipment installation & service.
  • People Leadership: Skilled in coaching and developing field teams.
  • Customer Focus: Strong commitment to customer service and relationship management.
  • Problem-Solving & Decision-Making: Ability to navigate complex operational challenges.
  • Project Management: Experience managing multiple projects and priorities simultaneously.
  • Technology Proficiency: Experience with CRM and service management software.
  • Data Analysis: Ability to analyze service metrics and identify opportunities for improvement.
  • Communication & Collaboration: Strong interpersonal skills to work cross-functionally.

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.