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General information

Name
Field Service Support Associate
Ref #
2211
City
Upper Marlboro
State
Maryland
Country
United States
Function
WH Admin

Description & Requirements

Job Description

Field Service Support Associate

 

We are in search of a Field Service Support Associate works with customers in the Onsite Facilities program to provide inventory solutions for their facility supply needs. The FSS supports in the field by setting up new storerooms, maintaining inventory and product needs of existing storerooms and coordinating with internal departments such as sales and customer service to ensure the highest level of customer satisfaction. 

 

Responsibilities Include: 

  • Travel through assigned territory to ensure the storerooms of Onsite Facilities customers are stocked in accordance with customer needs and
  • pre-determined inventory and product specifications.
  • Stock shelves, place orders, perform cycle counting and correct overstock positions. Responsible for maintaining and adjusting min/max levels
  • and keeping storerooms organized and clean.
  • Ensure accuracy of all orders and support with logistics as appropriate; assist with product delivery if needed.
  • Perform administrative duties to including maintaining data in the company’s operating system (APlus) and basic data entry in Microsoft Word
  • and Excel
  • Engage with Onsite Facilities customers on a daily basis to ensure the highest level of customer satisfaction. Leverage in-depth knowledge of
  • Daycon products and services to provide customer solutions.
  • Communicate thoroughly and frequently with internal partners such as sales, transportation, customer service and Onsite Facilities
  • management to ensure proper coordination and execution to meet customer needs.
  • Set-up new storerooms and support with client conversions including identifying products, establishing min/max levels, setting up shelves and
  • labeling bins.
  • Provide feedback to Onsite Facilities management on recommended changes or enhancements to the program.
  • Perform Other Duties as Assigned

 

 

The Ideal Candidate Will Have:

  • 1-3 years of experience providing field based customer support
  • Ability to professionally engage with customers in the field
  • Willingness to spend the majority of your work day with local travel throughout MD, DC and VA
  • Effective oral and written communication skills with internal and external customers
  • Basic computer proficiency to include basic data entry in Excel
  • Keen attention to detail and organizational skills
  • Basic math skills - multiplication, division, fractions
  • Ability to work independently and as a team
  • Bilingual Spanish/English a plus
  • A valid Driver’s License and safe driving history

 

Compensation & Benefits:

The pay range for this role is $21-$23/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

 

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.