Brady Plus

We are in search of Customer Service Admin Assistant to join our growing team. The CSR Admin role provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with customers.

Responsibilities Include: 

• Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
• Answer customer calls regarding orders, inquiries, and problems/complaints. 
• Place and process customer orders received by phone, fax, or mail.
• Answer customer questions regarding product and/or their order.
• Handle complaints within established guidelines and initiate appropriate follow-up and response.
• Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
• Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
• Provide pricing information to customer.
• Complete and maintain all paperwork related to customer transactions.
• Fax/Email information to customers regarding invoices, proof of deliveries, etc.
• Act as a liaison between customer and other internal departments.
• Work closely with the purchasing warehouse and shipping departments.
• Create new customer bill to / ship to accounts including price lists
• Assist with customer master conversions
• Create on-line user access
• E-Commerce site customer set-up to include loading item images for online display 
• Assist with customer master account re-assignments
• Resolution of daily EDI Order Errors
• Create custom item level display for program customer products
• Provide Sales support regarding pricing/set up/online access 
• Provide support/training to customers regarding ecommerce
• Other duties as assigned. 

The Ideal Candidate Will Have: 

• High school equivalent or diploma required; Bachelor’s degree preferred.
• Previous sales support or customer service experience.
• Ability to prioritize, multi-task, meet or exceed deadlines and maintain flexibility in a fast-paced, service-oriented environment
• Exceptional planning and organizational skills with strong attention to detail and follow up
• Must have drive to produce accurate results and accountability
• Must work well in a team, be self-motivated and have excellent written and verbal communication, and customer service skills.
• Excellent data entry skills.
• Experience with Microsoft Office.
• SAP experience preferred.
• Ability to work in a fast-paced environment, meet deadlines and work overtime as needed
• Ability to lift, carry and move up to 50 lbs and walk, climb, kneel, stoop, and balance frequently; sedentary position

Compensation & Benefits 

The pay range for this role is $22.00-$28.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.