Brady Plus

The Service Technician Supervisor is responsible for  working leadership role responsible for overseeing daily service center operations, coordinating installations, repairs, and maintenance of equipment, and ensuring high standards of service and safety. This role combines technical expertise, supervisory responsibilities, and administrative duties to support operational efficiency and customer satisfaction. This role is expected to be 60–65% productive in hands-on service work while managing technician performance and service workflow.

Responsibilities Include:

• Service Leadership & Supervision
  • Lead and support field service technicians, assigning daily tasks and managing workloads to ensure smooth operations and high productivity.
  • Monitor service center productivity and maintain compliance with safety protocols and company procedures
  • Work with Area Service Manager and support efficiencies in the field and in shop.
  • Perform quality checks on technician work and implement corrective actions as needed.
  • Train and mentor new and existing technicians to meet performance benchmarks and customer service standards.
  • Assist with technician coverage during absences or service center expansion.
  • Serve as a local point of contact for service coordination and escalated customer issues.
• Technical Execution
  • Perform on-site equipment installations, repairs, testing, and preventive maintenance.
  • Diagnose and resolve mechanical and technical issues.
  • Operate company vehicles and utilize field automation and diagnostic tools.
  • Maintain accurate and timely service documentation and reports.
  • Ensure service center tools, vehicles, and workspace are clean, organized, and safe.
• Customer Engagement & Support
  • Provide technical support and troubleshooting guidance to customers.
  • Address customer concerns and follow up to ensure resolution.
  • Assist in identifying and presenting equipment replacement options when repairs are not viable.
  • Support planned maintenance (PM) programs and warranty claim processing.
  • Partner with internal teams (sales, parts, customer service) to improve service delivery and cross-functional communication.
• Administrative & Process Oversight
  • Ensure all repair orders and documentation are completed accurately and timely.
  • Assist with scheduling installations, pickups, and repairs in coordination with service coordinators. 
  • Review and process estimates, quotes, and warranty claims.
  • Support inventory management and procurement efforts as needed.
  • Identify process improvements and contribute to cost-saving and efficiency initiatives.
  • Promote a culture of safety, cleanliness, and accountability within the service center. Partner with site leaders to implement HR strategies that support operational goals.

The Ideal Candidate Will Have:

• Minimum 3+ years in a technical service or supervisory role.
• High School Diploma or equivalent required.
• Strong mechanical aptitude and problem-solving abilities.
• Lead a team in a fast-paced sales environment.
• Ability to read and interpret service diagrams and technical documentation.
• Proficiency in Microsoft Office, Profit21 (P21), and Salesforce.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint); HRIS experience preferred. 
• Valid driver’s license and reliable transportation required. 
• Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.
• Ability to pass job-related employment screenings.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to lift and carry up to 50lbs. Frequently kneel, stand, and bend.
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

Compensation & Benefits: 

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. 

About BradyPLUS: 

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.  

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.