Brady Plus

We are in search of a Customer Solutions Representative for our ProDesk to join our growing team. This role is responsible for being the first point of contact for our customers, providing support, resolving inquiries, and ensuring a positive customer experience across all channels. 

Responsibilities Include:  

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer issues efficiently and professionally
• Process orders, returns, and exchanges
• Maintain detailed records of customer interactions using CRM or ticketing systems
• Escalate complex issues to the appropriate department or supervisor
• Provide product and service information, as well as troubleshooting when needed
• Stay informed on company policies, services, and product updates
• Follow up with customers to ensure issue resolution and satisfaction
• Contribute to team goals and maintain high standards of service

The Ideal Candidate Will Have:  

• High school diploma or equivalent; associate or bachelor's degree a plus. 
• 1+ years of Customer Service or a call center experience preferred.
• Excellent verbal and written communication skills.

• Keen attention to detail and accuracy in handling data. 
• Strong problem-solving skills. 
• Ability to work independently and collaboratively. 
• Bilingual abilities (a plus but not required). 
• Customer Focused.
• Physical Requirements: While performing the duties of this job, the employee will regularly sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

Compensation & Benefits: 

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. 

About BradyPLUS: 

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.  

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.