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General information

Name
Customer Engagement Specialist
Ref #
796
Date
Tuesday, May 27, 2025
City
Spartanburg
State
South Carolina
Country
United States
Business Entity
Envoy Solutions
Work Hours
Mon-Fri-8:00am-5:00pm
Function
Customer Service

Description & Requirements

Job Description

We are in search of a Customer Engagement Specialist to join our growing team. This role will be responsible for fostering meaningful connections with customers by delivering excellent service, addressing inquiries, and enhancing the overall customer experience. This role also involves understanding customer needs, proactively addressing concerns, and ensuring that interactions are positive, efficient, and consistent with brand standards. 


Responsibilities Include: 

  • Strong communication and interpersonal skills.
  • Problem-solving abilities and attention to detail.
  • Familiarity with CRM software and customer support platforms.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • 1-2 Years Experience in Customer Service environment, Warehouse/Distribution environment helpful. 
  • Partner with the sales team to provide internal and administrative support, ensuring seamless communication and workflow. 
  • Initiate and maintain strong relationships with core customers.
  • Foster deeper connections with customers to enhance loyalty and satisfaction. 
  • Utilize reporting to identify opportunities for sales growth based on margin and missed order cycles. 
  • Deliver exceptional "white glove" service to new customers, ensuring a positive onboarding experience. 
  • Cultivate and nurture customer relationships over time to promote long-term partnerships and repeat business.


The Ideal Candidate Will Have:  

  • High school diploma or equivalent; some college preferred. 
  • 1-2 years of Customer Service in the warehouse/distribution environment helpful. 
  • Excellent verbal and written communication skills.
  • Keen attention to detail and accuracy in handling data. 
  • Strong problem-solving skills. 
  • Ability to work independently and collaboratively. 
  • Customer Focused.
  • Physical Requirements: While performing the duties of this job, the employee will regularly sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person.
  • Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.


Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.


About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

 

 BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.