Brady Plus

We are searching for a Customer Service Representative to join our growing team. The Customer Service Representative role is responsible for providing our customers with assistance to products or services that addresses their inquiries. We work together as a team to resolve the task at hand to ensure our customers are happy.  

Responsibilities Include:

• Answers incoming customer calls on orders, billing, products, service and general inquiries, responding to emails and voicemails.
• Handling incoming and outgoing mail.
• Processing orders and RMA received via EDI, email, fax, calls. tracking shipments and providing timely information to the customer.
• Manage document archiving and maintain a filing system.
• Tracking shipments and providing timely information to the customer.
• Updating customer information and pricing in our ERP system.
• Work with the management team to stay updated on product knowledge and be able to implement our service policies.
• Work on short-term projects to offer support to our customers and sales team

The Ideal Candidate Will Have:

• High School diploma or equivalent.
• Proficient with Microsoft Office and able to learn our order processing system
• 1-2 years related Customer Service experience
• Able to remain professional and courteous with customers/visitors at all times.
• Good verbal and written communications skills.
• Apply common sense understanding to carry out instructions, both written and oral.
• Ability to work well in a team environment, maintaining a high ability to multi-task
• Front desk/office: 1 year (Required)
• Microsoft Word, Outlook: 1 year (Preferred)

The pay range for this role is $18.36-$19.38/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. 

About BradyPLUS: 

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.  

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.