Brady Plus

We are in search of a Service Manager to join our growing team. This role will be responsible for managing daily service operations, leading service teams, and ensuring customer satisfaction. This role involves coordinating staff, maintaining service standards, and improving operational efficiency.

Responsibilities Include: 

• Supervise and support service staff (technicians, advisors, or support agents)
• Ensure high levels of customer satisfaction and handle escalated complaints
• Develop and implement service procedures and policies
• Monitor performance metrics and prepare reports
• Schedule staff and manage workload distribution
• Train, mentor, and evaluate team members
• Maintain inventory, tools, or service resources (if applicable)
• Ensure compliance with company standards and safety regulations
• Collaborate with other departments (sales, operations, etc.)
• Identify opportunities to improve service efficiency and quality

The Ideal Candidate Will Have: 

• Proven experience in a service or customer-facing management role
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving and decision-making skills
• Organizational and multitasking abilities
• Knowledge of industry-specific tools or systems (e.g., CRM software)
• Bachelor’s degree in business, management, or related field (often preferred)

Preferred Qualifications

• Experience in the specific industry (e.g., automotive, IT services, hospitality)
• Certification in customer service or management
• Budgeting and financial management experience

Compensation & Benefits 

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.