Brady Plus

We are in search of a Service Manager to join our growing team. This role is responsible for the daily supervision of two or more employees in the Service Department. Provides team members with the appropriate training, tools, direction and motivation to enable their success as well as interacting directly with customers. Responsible for overseeing equipment repair, maintenance and installation of equipment as well as receiving parts/inventory. Responsibilities also include negotiating service contracts, contractual agreements for preventative maintenance and acts as a liaison with sales team to manage accounts concerning equipment sales and service.

Responsibilities Include: 

  [List essential responsibilities of the role. Not intended to be an exhaustive list of every task.] 

• Responsible for the supervision of employees, which includes work allocation with service coordinator, training and problem resolution and motivates employees to achieve peak production and performance. 
• Ensures all employees are up-to-date with training and certifications including propane, equipment repair, etc. 
• Oversees the daily operations of the service department ensuring compliance with all federal, state and company policies, laws and regulations. 
• Identifies and corrects deficiencies in repair time, labor costs, parts, fuel etc. 
• Performs quality control inspections to ensure adherence to contract specifications and industry standards. Performs inspections of new equipment to ensure working condition after delivery. 
• Monitor parts, labor, repairs, technician hours and preventative maintenance operations to ensure profitability. 
• Develops and implements new and progressive means of delivering customer service to sustain growth. 
• Evaluates preventative maintenance programs; modifies programs as necessary to increase efficiency, service and effectiveness. 

The Ideal Candidate Will Have: 

• High School diploma or equivalent, college degree preferred.
• 5 years of experience directly related to the essential functions specified, and hands on experience in related industry.
• Strong communication skills, both written and verbal
• Possess excellent customer service skills and problem-solving abilities in a fast-paced environment
• Ability to work independently with minimal supervision
• Must be detailed oriented and strong organizational skills
• Excellent mathematical skills
• Excellent computer skills in Microsoft Office, Excel and Word
• Tech Savvy - ability to use smart phones and learn new technologies
• Proficiency in the English language, bilingual in Spanish a plus but not required
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation to applicants and employees with disabilities.