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General information

Name
NightOps IT Support Specialist
Ref #
1944
City
Las Vegas
State
Nevada
Country
United States
Work Hours
6p - 3a PST
Function
Information Technology

Description & Requirements

Job Description

 

As the NightOps IT Support Specialist, you are the first line of defense when most of the organization is offline. You’ll own nightly ERP escalations, respond to site/network connectivity issues, handle time-sensitive warehouse calls, monitor infrastructure health, and drive down the after-hours ticket queue so the day team starts clean. You’ll partner with daytime IT to ensure seamless handoffs and consistent service levels.

 

Responsibilities Include

Incident Response & Escalations:

  • Serve as the primary after-hours point for ERP incidents and escalations, triaging alerts, restoring service, and engaging on-call SMEs or vendors when needed.
  • Respond to site/network connectivity degradations and outages; execute standard operating procedures (SOPs) for WAN/LAN/Wi-Fi troubleshooting and failover.
  • Answer warehouse operations calls (e.g., scanners, labelers, WMS access, shipping stations) and resolve issues that block fulfillment and logistics.
  • Coordinate with other IT teams and external partners to drive timely resolution of critical events.

 

Monitoring & Reliability:

  • Proactively monitor infrastructure (servers, networks, cloud services, security alerts) and investigate anomalies before they escalate.
  • Perform routine off-peak maintenance (patches, reboots, health checks) to minimize business disruption.

 

Ticketing Queue Management:

  • Own the after-hours ticket queues: review, prioritize, resolve, and document; drive backlog clean-up so queues are “day-ready."
  • Meet or exceed published SLAs and contribute concise shift notes for the day team handoff.

 

Client & Endpoint Support:

  • Provide remote support for Windows/macOS endpoints and mobile (iOS/Android) used in operations and leadership.
  • Assist with Intune-based deployments, updates, and secure re-imaging; manage equipment shipping/returns for remote users.

 

Collaboration & Continuous Improvement:

  • Keep crisp shift reports and incident records; communicate open issues and risk items to daytime IT.
  • Partner with corporate/regional IT to align after-hours practices to enterprise standards and contribute to playbook improvements.

 

Qualifications & Skills 

Required -

  • 2+ years in an IT support / service desk / NOC role with hands-on troubleshooting across hardware, software, and networking.
  • Strong fundamentals in Windows, macOS, and mobile OS support (iOS/Android). Working knowledge of ITSM platforms (e.g., ServiceNow, Freshservice) and remote support tools; disciplined ticket hygiene and documentation.
  • Network troubleshooting (DNS, DHCP, VPN/WAN/LAN, Wi-Fi) and familiarity with security alerting/response concepts.Clear, calm communication under pressure; ability to work independently on overnight shifts, with occasional weekend coverage.

 

Preferred -

  • Microsoft 365 / O365 administration exposure (Entra ID/Azure AD, Intune, Teams). Certifications such as CompTIA A+, Network+, or ITIL Foundation.
  • Experience with enterprise/ERP environments and warehouse technologies (WMS, RF scanners, label printers)

 

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

 

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.