Brady Plus

We are in search of a Digital Customer Success Specialist to join our growing team.  We are seeking a Digital Customer Success Specialist with a strategic focus on customer and stakeholder training for our eCommerce platform. This role plays a critical part in shaping the training and onboarding experience for our customers, enabling them to adopt digital tools effectively, and ultimately driving eCommerce success. You will lead the creation, delivery, and continuous improvement of training programs that empower users and internal stakeholders alike. This role bridges learning, adoption, and user success — ensuring our digital ecosystem is not only understood but embraced.

****This is a remote opportunity and can be located anywhere within the United States. 

Responsibilities Include:

eCommerce Training & Enablement Leadership

• Develop, lead, and continually refine structured training programs tailored to different customer and stakeholder needs.
• Deliver high-impact educational content, including webinars, modular e-learning, in-platform guidance, and live virtual sessions focused on eCommerce platform functionality.
• Serve as the training SME (Subject Matter Expert) on digital commerce tools, adoption strategy, and digital transformation within the organization.

 Customer & Stakeholder Onboarding

• Oversee the full onboarding lifecycle, ensuring a smooth, consistent, and informative experience for new and existing users.
• Design and deploy scalable onboarding resources including training guides, setup guides, and self-service materials.

 Feedback Collection & Continuous Improvement

• Implement and manage NPS (Net Promoter Score) surveys and other feedback mechanisms to capture the effectiveness of training programs.
• Analyze survey data and direct feedback to iterate and improve training content, delivery methods, and enablement strategy.
• Maintain a feedback loop with product and success teams to ensure training aligns with evolving platform features and user needs.

 Cross-Functional Collaboration

• Partner with product, marketing, sales, and customer success teams to align training goals with business objectives and feature rollouts.
• Act as the voice of the customer within internal teams, advocating for education needs and improvements based on data-driven insights.

 Program Metrics & Reporting

• Define KPIs to evaluate training impact, adoption rates, and onboarding success.
• Provide regular reports to leadership with actionable insights based on engagement data, feedback, and training outcomes.

The Ideal Candidate Will Have:

• 5–7+ years of experience in customer training, digital success, or enablement roles, ideally within eCommerce or B2B SaaS.
• Proven expertise in designing, delivering, and improving scalable training and onboarding programs.
• Strong understanding of eCommerce platforms, customer lifecycle, and digital adoption challenges.
• Proficiency with Learning Management Systems (LMS), CRM tools, NPS platforms, and data reporting tools.
• Demonstrated ability to work cross-functionally, manage complex projects, and communicate across technical and non-technical audiences.
• Data-driven with strong analytical skills to translate feedback into actionable improvements.
• Exceptional written, verbal, and presentation skills.

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.