Brady Plus

POSITION OVERVIEW:

The Accounts Receivable / Collections Team Lead is responsible for overseeing day-to-day A/R operations while providing mentorship and support to team members. This position plays a key role in the efficient collection of outstanding balances, customer account management, and process improvements. The Team Lead acts as a liaison between internal departments, customers, and the sales team, ensuring strong professional relationships and optimal cash flow management.

ESSENTIAL RESPONSIBILITIES:

•            Lead and support the A/R Collections team in daily operations and task prioritization.

•            Act as the first point of contact for escalations from internal and external stakeholders.

•            Apply customer payments and process credit card transactions.

•            Review A/R aging reports; proactively manage collections efforts via phone, email, and mail.

•            Perform account reconciliations and resolve payment discrepancies and unapplied cash.

•            Maintain accurate and up-to-date customer account information.

•            Coordinate with Sales Representatives regarding account issues, payment status, and resolution plans.

•            Provide necessary documentation to internal and external stakeholders, including proof of delivery, invoices, and statements.

•            Partner with cross-functional departments (Sales, Customer Service, Tax, Credit) to resolve issues and support customer needs.

•            Monitor and release orders based on credit status and account review.

•            Prepare and present reports for internal leadership and sales teams.

•            Lead training and onboarding efforts for new A/R team members.

•            Crosstrain on all daily A/R processes to provide operational coverage and continuity.

•            Propose and support implementation of process improvements to drive efficiency and accuracy.

•            Support ad hoc projects and analysis as needed.

•            Ensure compliance with company policies.

•            Additional duties or special projects as assigned.

EXPERIENCE, EDUCATION & PHYSICAL REQUIREMENTS:

•            High School diploma required, associate’s degree or higher preferred.

•            Minimum 3+ years of experience in Accounts Receivable, Collections, or Customer Service within a high-volume environment.

•            Previous experience in a lead or mentoring role strongly preferred.

•            Strong leadership and organizational skills.

•            Ability to work independently and manage multiple priorities under tight deadlines.

•            Excellent written and verbal communication skills.

•            Strong customer service orientation with the ability to handle high-profile customer interactions.

•            Proficiency in Microsoft Office Suite (especially Excel); ERP or accounting software experience preferred.

•            High attention to detail, problem-solving, and critical thinking abilities.

•            Comfortable working across multiple departments and business units.

•            Capable of handling sensitive information with professionalism and discretion.

•            Ability to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person

•            Ability to pass job-related employment screenings.

Compensation & Benefits

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.