Brady Plus

Service Coordinator

We are searching for a Service Coordinator to join our growing team. This role will coordinate and schedule Service Center resources to fulfill orders in a timely and efficient manner. This role will work to promote and accurately communicate the Companies Services to Customers to meet their needs. 

Responsibilities Include: 

• Assist customers in scheduling service.
• Coordinate Service Technicians schedules
• Communicate with Service Technicians regarding pricing, concerns, orders, and requests.
• Schedule Installations, and repairs in tandem with the Lead Service Techs
• Schedule Equipment Pickups
• Handle all orders from customers and initiate corresponding processes.
• Assist customers with parts, routine maintenance, and service needs.
• Research and resolve customer problems accurately and efficiently.
• Promptly and accurately follow procedures and fill out paperwork for all orders.
• Keeps accurate records to both schedule service and invoice customers in a timely manner.
• Prepare Estimates to be quoted to customers; communicate with the Lead Service Tech as needed.
• Administer Planned Maintenance Programs
• Make sure orders have accurate pricing and costs.
• Process warranties
• Coordinate and prioritize needs and tasks as they change.
• Performs other duties as assigned.

The ideal candidate will have:    

• 3+ years of experience in an administrative role
• Some Knowledge of the following preferred: 
  • Mechanical Ability
  • Excellent Communication and Organization skills
  • Ability to read instructions and diagrams.
  • Fluent in Microsoft Office and Salesforce software
  • Must be Client focused, Positive, energetic, and motivated.
  • Ability to foster and maintain professional relationships.
  • Able to manage high stress or busy periods while remaining focused, positive, and united.
  • Adept at managing multiple priorities efficiently and effectively.
  • Committed to continuing to expand knowledge and capabilities.

• Physical Requirements: While performing the duties of this job, the employee is regularly required to physically sit at a desk for long periods, operate a computer, and listen/speak clearly on the phone and in-person. 
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.