Brady Plus

We are in search of a Field Service Technician II for our packaging industry to join our growing team. This role is responsible for providing a wide variety of electrical and mechanical maintenance and service work on various types of packaging equipment. This technician will have had exposure to most Manufacturers Secondary Packaging Equipment. 

Responsibilities Include:  

• Diagnose, Identify, and Troubleshooting Industrial Packaging Equipment
• Conduct installation, maintenance, and repair work and run/lead Installation Crews.   
• Ability to read and interpret technical manuals and blueprints
• Face-to-Face Customer Service - Maintaining open and informative communication with customers to ensure diagnosis and status of repair updates are given to establish customer trust and confidence.
• Professionally build customer relationships through solution-oriented communication and service, both on-site and phone support.
• Identify and participate in sales opportunities such as Maintenance plans, retrofits, spare parts kits, or replacement equipment to customers as warranted, and work with the sales team to identify sales opportunities.
• Provide service reports, service and parts quotes, tech stock inventory, and expense reports to the service manager on all activities and complete them promptly.
• Properly document, label, and return all defective parts resulting from the repair.
• Comply with all safety policies, practices, and procedures always
• Work as a member of the local and national teams to provide efficient service to all accounts.
• Supervise and train junior maintenance staff
• Experience in repair or packaging field products required – Firm understanding of Case Erectors, Stretch, and Shrink film equipment.
• Perform film audits and be able to identify film issues and resolutions.
• Read electrical and mechanical schematics and other documentation to prepare for assigned service calls, installations, and customer training.

The Ideal Candidate Will Have:  

• High school diploma or equivalent
• Minimum of 1 year of related experience in one or more of the following areas: construction, electrical, plumbing, routine preventative maintenance, installation of commercial chemical systems or applications
• Experience in the commercial chemical industry servicing dish machines / warewash / water treatment / laundry a plus but not required
• Flexible schedule with the ability to work on-call during nights and weekends
• Valid driver's license
• Ability to pass a background and motor vehicle records check
• Mechanical ability
• Ability to work independently (self-motivated)
• Possess good organizational skills
• Tech Savvy - ability to use smart phones and learn new technologies
• Proficiency in the English language, bilingual in Spanish a plus but not required
• Physical Requirements: While performing the duties of this job, the employee is regularly required to lift and carry up to 50lbs. Frequently kneel, stand, and bend.
• Pre-Employment Screening: Ability to successfully pass job-related pre-employment screenings to include a criminal background check and drug test.
• Driving: Driving on a regular basis on behalf of the company is an essential function of this role. A valid driver’s license and save driving history is required.

 Compensation & Benefits: 

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.