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General information

Name
Customer Service Representative
Ref #
1214
Date
Wednesday, July 30, 2025
City
BELL
State
California
Country
United States
Business Entity
IFS
Work Hours
Monday - Friday 8am to 4:30pm OR 9am to5:30pm
Function
Customer Service

Description & Requirements

Job Description

We are in search of a Customer Service Representative to join our growing team. This role will interact with customers to provide assistance taking orders over the phone in response to routine inquiries about products and services. May handle and resolve general complaints. Works to create the routing scheduled for drivers, Provide estimated time of deliveries. Notifying customers of any important information. Working with the Sales team. Processing paperwork for routes. 

 

Responsibilities Include:  

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Check to ensure that appropriate changes are made to resolve customers' problems.

• Contact customers to respond to inquiries

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Complete contract forms, prepare a change of address records, or issue service discontinuance orders, using computers.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Assist with the delivery drivers routing process

• Working directly with the sales team

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively.

• Other duties and responsibilities as assigned

 

The Ideal Candidate Will Have:  

  • High School Diploma - or the equivalent (for example, GED). Some college preferred.

 

  • Knowledge of Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 

  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar, also knowledge of Spanish at a speaking level is recommended.

 

  • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

 

  • Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

 

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

 

 

Compensation & Benefits (PAY TRANSPARENCY VERSION) 

Pay Transparency States as of March 2025: CA, CO, CT, HI, IL, MD, D.C, MA, MN, NY, RI, WA, OH 

The pay range for this role is $19.50 - $20.50 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. 

 

About BradyPLUS: 

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.  

 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.