Skip to content

General information

Name
Service Coordinator
Ref #
2156
City
Auburn
State
New York
Country
United States
Function
Service Center

Description & Requirements

Job Description

Service Coordinator – Jan/San

 

We are in search of a Service Coordinator to be responsible for coordinating planned maintenance schedules, equipment pickups and deliveries and dispatches service calls.  In addition, the position will be responsible for maintaining the equipment repair scheduling, quoting per customer requests, and obtaining warranty repair pre-approval.

 

Responsibilities Include: 

  • Schedule and coordinate service appointments between customers and technicians.
  • Manage logistics and resource allocation for service tasks.
  • Maintain and update service records and customer interaction logs.
  • Communicate effectively with customers, technicians, and internal teams.
  • Ensure compliance with company policies and industry standards.
  • Receive and organize parts in the service center.
  • Other assigned duties can include new equipment set up
  • Some repairs on corded equipment

 

 

The Ideal Candidate Will Have: 

  • High school diploma or equivalent with 1-2 year's experience in warehouse/distribution environment preferred 
  • Strong communication skills, both written and verbal 
  • Possess excellent customer service skills and problem-solving abilities in a fast-paced environment 
  • Ability to work independently with minimal supervision 
  • Must be detailed oriented and strong organizational skills 
  • Excellent mathematical skills 
  • Excellent computer skills in Microsoft Office, Excel and Word

 

Compensation & Benefits (PAY TRANSPARENCY VERSION)

The pay range for this role is $25-$27/hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

 

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.