Brady Plus

We are in search of a Sales Support (Customer Engagement) to join our growing team. This role will be responsible for providing sales support and customer suppolt to dedicated Sales Representatives. This position will primarily be to assist the Sales Representative in servicing customers. This Includes managing the quality and consistency of product and service delivery to the customer by meeting the customers, getting to know them and understanding their needs. In addition, provide customers with product information; resolve product or service issues and taking phone calls, faxing, on-line and face to face orders.

Responsibilities Include: 

• Help direct the sale of company products and services to current and potential clients through quotes, email, forwarding promotions and via phone conversations.
• Take customer service calls, enter orders, help identify and resolve concerns, manage various customer accounts.
• Be the point of contact for sales representatives to assist and manage open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, scanning customer purchase orders.
• Help coordinate logistics for Sales Reps schedule; including setting customer appointments as needed.
• Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of Introducing and demonstrating new/ better product line versus prospects current pricing/ products.
• Follow up on new leads and referrals resulting from field activities where needed.
• Attend Sales meetings and trainings to better understand products and Brady company initiatives.
• Coordinate with various departments within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
• Identify opportunities to move deadstock to customers where possible.
• Participates m marketing events such as seminars, trade shows, and telemarketing events.

The Ideal Candidate Will Have: 

• High School Diploma required, some college preferred.
• 1-2 years' experience in customer service environment, warehouse/distribution environment helpful.
• Strong verbal and written communication skills.
• Ability to exercise discretion, and good judgment in decision making is essential.
• Must possess excellent problem-solving abilities and be details oriented.
• Intermediate or advanced computer skills and proficient in Microsoft office suite including word and excel.
• Must be able to work independently and handle multiple tasks in a fast-paced environment.
• Must possess a strong sense of accomplishment, initiative and tenacity.
• Strong numerical skills
• Strong customer service skills

Compensation & Benefits 

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.