Brady Plus

We are searching for a Operations Manager to join our growing team. This role plays a pivotal role in driving operational excellence across all BradyPLUS facilities. This position is responsible for planning, directing, and coordinating daily operations to ensure the optimal use of equipment, facilities, and personnel. The Operations Manager leads by example, fostering a culture of accountability, efficiency, and continuous improvement.

Responsibilities Include: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Team Leadership & Oversight
  1. Effectively manages all operational associates through direct interaction or subordinate supervisors. Fosters a high-performance culture by setting clear expectations, providing ongoing coaching, and ensuring accountability across all levels of the operations team. Promotes collaboration, professional development, and a commitment to excellence in service delivery.
• Customer Experience & Issue Resolution
  1. Leads investigations into the root causes of customer complaints, ensuring timely and thorough resolution. Personally oversees or delegates follow-up on all customer requests and inquiries, guaranteeing that each concern is addressed appropriately and that customer satisfaction is achieved. Maintains a customer-first mindset and drives continuous improvement in service quality.
• Operational Analysis & Budget Management
  1. Reviews and analyzes weekly and periodic operational reports, comparing actual performance against budgeted targets. Identifies trends, variances, and opportunities for cost savings or efficiency improvements. Collaborates with finance and other departments to ensure alignment with financial goals and operational benchmarks.
• Reporting & Documentation
  1. Oversees the preparation, accuracy, and maintenance of all reports necessary to support departmental functions. Ensures timely submission of operational data, performance metrics, and compliance documentation. Utilizes reporting tools to inform strategic decisions and support transparency across the organization.
• Safety & Compliance Enforcement
  1. Champions a culture of safety and regulatory compliance across all BradyPLUS facilities. Ensures that all operations adhere to company policies, industry standards, and applicable local, state, and federal regulations. Conducts regular audits, risk assessments, and training to mitigate hazards and maintain a safe working environment for all employees.
• Special Projects & Strategic Initiatives
  1. Takes ownership of additional duties and special projects as assigned, contributing to broader organizational goals. Demonstrates flexibility and initiative in responding to evolving business needs, including process improvements, technology implementations, and cross-functional collaboration.
• Other duties may be assigned to meet Company goals.

The Ideal Candidate Will Have: 

• Five years related experience; or equivalent combination of education and experience.
• Experience with ERP and Microsoft Applications.
• Previous AS400 (Aplus) experience is preferred.
• Excellent verbal and written communication skills with strong interpersonal skills.
• Strong analytical skills with a good to excellent proficiency level in Microsoft Word and Excel.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole
• numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or
• schedule form.

• Other Duties:
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies:

• Leadership
• Problem Solving/Analysis
• Decision Making
• Project Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity
• Customer/Client Focus

Supervisory Responsibility:

Manages all operational associates through subordinate supervisors or direct interaction. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with company policies, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems.

Work Environment:

This job operates in an office building with warehouse. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme conditions. The noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, telephone, headset and photocopiers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 lbs.

Position Type/Expected Hours of Work:

This is a full-time, Monday through Friday 8:00 a.m. – 5:00 p.m. Occasional early or late hours may be required as job duties demand.

Travel:

Travel is primarily locally during business day, although some travel to other Brady location and other business related travel will be expected.

Compensation & Benefits:

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.