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General information

Name
Service Technician
Ref #
1775
City
Kalamazoo
State
Michigan
Country
United States
Work Hours
Mon-Fri 8am-5pm
Function
Service Center

Description & Requirements

Job Description

The Service Technician is responsible for proactively maintaining janitorial equipment, perform repairs, and conduct onsite installation and testing tasks while representing the company in a safe and professional manner.

ESSENTIAL RESPONSIBILITIES

  • Manage all on-site installation, repair, maintenance and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Produce timely and detailed service reports.
  • Document processes as needed.
  • Operate vehicle in a safe manner and use field automation systems.
  • Comprehend customer requirements and make appropriate recommendations / briefings.
  • Interact with customers in a professional manner.
  • Work safely and follow appropriate policies and government-mandated guidelines for safe handling and work processes.
  • Coordinate and prioritize needs and tasks as they change.
  • Meeting industry performance and quality standards.
  • Cross-department engagement with internal support teams to promote customer service, good teamwork and help meet company goals.
  • Repair all janitorial, floor and carpet care equipment sold by the company and where applicable other makes and models.
  • Coordinate with Sales Consultants and Senior Service Center Manager for appointments.
  • Calculate estimates on parts and labor when requested and notify customer.
  • Always maintain and keep the vehicle clean, inside and out.
  • Check oil battery, radiator, power steering and brake fluid.
  • Label and repair all machines as required when brought into Service Center for repair or done on site. Properly fill out repair paperwork.
  • Make on location service calls to larger equipment when not feasible to bring into Service Department and perform preventative maintenance when applicable.
  • Keep work area in a clean and safe condition.
  • Operate forklift as needed.
  • Additional duties or special projects as assigned.

EXPERIENCE, EDUCATION & PHYSICAL REQUIREMENTS

  • A minimum of 3 years of experience and high school diploma.
  • Specific Skills: mechanical ability, ability to read instructions, diagrams, and electrical schematics, knowledge of electronic circuitry, diagnostic background.
  • Technology: proficient in Microsoft Office Suite and AS400, ability to learn company ERP system.
  • Valid Driver’s License and safe driving record.
  • While performing the duties of the job, the employee may be required to stand, sit, talk, hear, use hands and fingers to operate machinery, stoop, bend or kneel.
  • Specific vision abilities required by this job include close vision due to reading related work documents, such as bills of lading, orders, schematics and documents.
  • Moderate to heavy lifting up to 100lbs may be required (some industrial machine assistance available).

Compensation & Benefits  

BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com.  

 

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.